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Customer Service Representative (Finance/Banks) #3 #22

As a Junior Credit Analyst, you will be working directly with the Brokers and Senior Credit Admin of our Melbourne-based office. You will also help us build an outstanding professional work culture and a supportive environment for the company. Working closely with the Australian directors of the business, you will receive personal mentorship from experienced banking and finance professionals and have the opportunity to take on more responsibilities and progress to more senior roles as you develop your skills. It takes willingness and commitment to improve and challenge yourself!

We will provide you with a rigorous training course over the first five weeks to get you familiarised with all the required tasks and the various systems you will use on the job.

YOUR RESPONSIBILITIES: 

  • Following a structured finance application process.
  • Taking detailed briefs of client lending requirements.
  • Liaising directly with clients to obtain documents, update & manage application progress, and post-settlement care.
  • Collating, organizing, and perusing documents to verify information accuracy.
  • Completing data entry into multiple systems.
  • Liaising with banks to update on application progress and policies.
  • Additional responsibilities as assigned by management.

YOU ARE AN IDEAL CANDIDATE IF: 

  • Good work ethic, accountability, and self- motivation.
  • NOT HESITANT to make direct phone calls with clients in English and having the ability to comprehend English documents well.
  • Strong attention to detail as the accuracy of information is critical in loan applications.
  • Proactivity with a problem-solving approach to all tasks.
  • Ability to multitask and work productively in a fast-paced environment.
  • Computer skills (word, excel, outlook, use of customer relationship management software).

WHAT WILL YOU GET? 

  • Salary: From 8M to 12M + Bonus.
  • Workplace: Vinh Tuy, Hoang Mai, HN.
  • Work time: Monday to Friday – 6.00 AM to 3.00 PM – Hanoi time, lunch break: 1 hour
  • Free lunch at the canteen by our cook.
  • Free gym at the company’s gymnasium.
  • Modern work equipment (ergonomic chair, height-adjustable desk, dual monitors).
  • A trip to Australia for top performer(s) and experience the working environment at the headquarters office in Australia.
  • Personal coaching by experts in various fields.
  • An honest, professional work environment, not constrained by strict rules, with a flexible dress code.
  • 12 days of annual leave per year and 13th month salary.
  • Benefits in accordance with the current Labor Laws.

To apply, please send your CV to info.aupro@gmail.com